I'd rather show you than tell you.
Director of Health Applications Strategy and Innovation, home health and hospice agency.
Led the intelligent automation build for the patient referral process. The result was a system that cut referral decisions to 77% faster, automated 75% of intake, and generated more than $300k in annual savings in a single quarter. Published as a third-party case study at udig.com.
Director of EMR Strategy and Operations, national home health agency.
Led EMR through a 10x expansion across 29 branches in 7 states. Eliminated 52k workflow tasks annually. Cut Home Health Start of Care median visit time by approximately 62 minutes without losing documentation quality.
Customer Experience Manager, dominant home health EMR vendor.
Five years at the platform that runs much of the industry. Managed 20+ enterprise clients, traveled on-site to present to C-suite executives, and maintained a 95%+ client satisfaction rate.
Founding Head of Customer Success, home health SaaS startup.
Built the customer success function from zero. Now Strategic Advisor.
Advisor and partner to SaaS vendors, AI teams, and agency operators.
Structures real partnerships, not just referrals. Helps founders make the right product calls, helps operators get the right tools, and helps both sides understand each other.